Telestat Call Logging Software

Telephone Engineer are a leading supplier of Telestat Call Management Software. This page will show you how the advanced features of Telestat 6 can provide massive benefit to your company.

Telestat 6 is very simple to install and can be configured to work with your Telephone Systems' IP address or via the built in SMDR Call Logging Port. If your Telephone System is not listed on the Telestat 6 Compatibility Page then we will do our best to add the capability to Telestat 6 for you. Contact us for further information.

Telestat Report Generator

Telestat includes a wide array of reports from a standard bill to more detailed graphical analysis. Simply select the type of report to run, set your report criteria, such as the date range, departments/extensions and then click "Generate". You can save the settings you've entered so that you can run the report again the next day, week or month. This is all be achieved with a few mouse clicks and can also be automated for your favourite regular reports.
Reports can also be automatically emailed to you 24 hours a day so even from the other side of the world you can still have a handle on how your business is performing. The software uses standard industry dBase databases that allow additional data manipulation via ODBC / Crystal Reports or other third party applications. The Report Generator can also be installed on one or more remote PCs to allow Managers/Team Leaders to run reports, there is no limit and no licence costs for this.

Telestat Configuration Panel

Telestat processes the information from your phone system in real-time so that you always have the most up-to-date information in your call reports. The system runs as a service so operates ideally in a server or client environment. The system is supplied with the latest OFCOM area code list and BT's charging structure to ensure correct call pricing. You can easily change the charges to suit your carrier.
All elements of the system can be configured including currency and charging periods. This gives Telestat the ability to operate in any country too!

 

 

Real Time Leader Board

The real-time Leaderboard is an ideal contact centre management tool. When placed on a big monitor in the office no-one can hide, this drives competition between staff to beat each others numbers and be number 1 on the leaderboard. It shows call information per person and also has 5 custom columns which can display a value which can be a quantity of calls with a specific account code, or these values can be read from an external file. The external file can be manipulated by a person or output from a third party system (sales management,CRM,accounts system etc). This means that quantity of sales,leads,appointments and targets can also be shown next to each person. Any columns can be hidden to suit your requirements (e.g. inbound only, outbound only contact centre) The colours of the background and columns are configurable, so is the font size and colour. There is a screensaver/slideshow function which could show a visitor welcome message, company logo or motivational slides. The wallboard triggers can be set to play a sound every x calls and seperate sounds for the custom columns to signify a "sale".

Real Time Group Wall Board

The real-time Group Wallboard shows departmental call activity, this could be Sales, Customer Service etc, and/or can be teams within departments, e.g. Northern Sales, Southern Sales, or UK Team, Export Team etc, it is very configurable. The bottom row of the screen can be set to show totals for all displayed departments.
The font colour can be changed, and the font size autosizes to the size of the window. There is a screensaver/slideshow function which could show a visitor welcome message, company logo or motivational slide.

 

 

Real Time Statistics

The real-time Statistics module shows calls in, out and unanswered.
The daily values update as calls are made or received. The extensions displayed can be filtered for an individual or groups of extensions. The lower half of the screen shows details for each displayed extension.

Real Time Graphs

The real-time Graph module displays data in a bar chart format.
The 4 bars display incoming and outgoing call volume, total call duration and average time to answer. The 4 bars can be turned on or off to suit your needs. The Graph Module has auto sizing scales on the left and right sides of the bar graph.